My daughter drives a small economy car in Northern Michigan. She desperately needed new tires for her car and was driving 50 miles round trip to college. I found four Michelin XICEXI2 tires on SimpleTire's web site for an incredible deal. When we ordered them, we were sent a disappointing notice that the tires were out of stock, even though the web site showed them in stock. We contacted SimpleTire, and found that the web site had not updated the information. Instead of just offering us condolences for our bad luck, SimpleTire actually offered us another set of tires-Hankook ICEPT IZ W606- not quite at the unbelievable price of the other tires, but at a sale price, and then gave us another 25% off! Our daughter, being a college student and not having a lot of money, delayed about a month, trying to get the money around. When we finally called SimpleTire back, they still honored their offer, and we got a great set of tires at a very affordable price. We were very impressed with SimpleTire's attitude throughout the whole process. They were always pleasant, helpful, and went beyond our expectations for customer service. My daughter and I would highly recommend SimpleTire, and will certainly buy from them again. Thank you for your outstanding service!